Erlang-based workforce optimization with Service Window & Shift Planning
This determines how concentrated your traffic is
Typically 50% volume in morning, 50% in afternoon
Set what percentage of calls come each hour
Run 1000 simulations with random variability to see possible outcomes
Upload CSV with columns: Date, Volume, AHT
📁 Drag & drop CSV file here or click to browse
Date,Volume,AHT 2024-01-01,450,175 2024-01-02,520,182 2024-01-03,480,168 2024-01-04,510,185 2024-01-05,495,172