📊 Contact Center Forecaster Pro

Erlang-based workforce optimization with Blended Teams & Multi-Channel Support

📞 Staffing Calculator

Team Type:

How many simultaneous interactions per agent per channel?

📞 Voice Concurrency: 1:1 (always 1)

💬 Chat Concurrency: How many chats at once?

📧 Email Concurrency: Async email handling

What percentage of total volume is each channel?

📞 Voice %: 40%

💬 Chat %: 35%

📧 Email %: 25%

Total: 100%

Volume Type:

Total Volume Count:

Avg Handle Time (seconds):

When your contact center is open

Operating Hours per Day: e.g., 8 for 9am-5pm, 24 for 24/7

Peak Concentration Factor: 3.0x

Schedule Pattern:

🎯 Find agents needed for target SLA 📈 Predict SLA with given agents

Target Service Level (%):

Target Answer Speed (seconds):